{ "numMessagesInTopic": 7, "nextInTime": 1530, "senderId": "JAsheJA3v0j1Bha7-QJPR7lEprhAtd4Tzt4ZmJOS0Sn-gxThViNaTsJMusKLTYkGe8YwI2PcpH27nyJ_J1_R", "systemMessage": false, "subject": "Re: [Pro-97] Re: Customer Service at RadioShack", "from": ""Dale" <dalem@...>", "authorName": "Dale", "msgSnippet": "When I forgot my reciept they told me they did not know how to look up my purchase and did not even enter my name when I purchased and would not unless I", "msgId": 1529, "profile": "jan_dale20022", "topicId": 1527, "spamInfo": { "reason": "12", "isSpam": false }, "replyTo": "LIST", "userId": 93825294, "messageBody": "
----- Original Message -----
\nFrom: "Dave" <angola_fire@...>
\nTo: <Pro-97@yahoogroups.com>
\nSent: Tuesday, October 25, 2005 3:53 PM
\nSubject: [Pro-97] Re: Customer Service at RadioShack
\n
\n
\n> --- In Pro-97@yahoogroups.com, Karl <ks9e@y...> wrote:
\n>>
\n>> Any store personnel that would suggest "no returns" is
\n>> simply not doing their job in servicing the customer.
\n>
\n> BINGO!!! You just hit the nail with the head of the hammer standing
\n> 30 feet away... It amazes me of the amount of people who still ask
\n> about cell phones and satellites... Guess what, I'll make more money
\n> off of a customer if I can show you the nifty remote control car for
\n> your kids and a new Pro96 for when the power goes out... You can
\n> hear the weather and better yet, you can hear the local police when
\n> they find the pole that busted off... If I can sell either one, I'm
\n> gonna probably get batteries, maybe a charger, and a satisfied
\n> customer who will return to spend more... Its silly how immature
\n> some of the stores own employees act in front of the public, robotic
\n> sales person... This obviously gives the shack a bad name... They
\n> obviously forget that the business was built on batteries and
\n> cables... The main difference in sales persons and customer service
\n> specialist is that a sales person could care less if the customer
\n> returns, they take the money and slam the door... A customer service
\n> specialist is someone who would like to have you come back and tell
\n> them how happy you are... Last I knew, our name and address database
\n> was just over 60,000... We have 36,000 people in the county
\n> total... I'd say our store is doing something right... Though corp
\n> says address and names are not needed, it still saves alot of time
\n> when someone forgets their receipt or can't find it... I can always
\n> reprint it based on the name...
\n>
\n>
\n>
\n>
\n>
\n> ------------------------ Yahoo! Groups
\n>
\n>
\n> Yahoo! Groups Links
\n>
\n>
\n>
\n>
\n>
\n>
\n>